Customer Terms and Conditions

1. Welcome to GURUOM

These Terms and Conditions ("Terms") govern your access to and use of the GURUOM Customer application ("App"), operated by Guru Dev Cortex ("Company," "we," "us," or "our"). By creating an account or placing an Order through the App, you agree to these Terms and conditions. If you do not agree, you must discontinue use of the App immediately.

2. What GURUOM Is

GURUOM is a technology-driven intermediary platform that facilitates the connection between customers requiring the services of a JCB and independent JCB owners operating in proximity to the requested site. The Company does not own, operate, or maintain any JCB, does not employ or engage any operator, and does not supervise, direct, or control any work carried out at the customer's site. Every JCB owner accessible through the platform operates as an independent business entity and shall not, under any circumstances, be construed as an employee, agent, or representative of Guru Dev Cortex.

Note: "JCB" is a registered trademark of J.C. Bamford Excavators Limited. The term is used herein solely as a colloquially recognised reference. GURUOM and Guru Dev Cortex have no affiliation, association, or endorsement relationship with J.C. Bamford Excavators Limited.

3. How the Platform Works

Upon placement of an Order specifying your site location and the duration for which the JCB is required, the platform processes your Order and connects you with the nearest available JCB owner. Upon confirmation, you may track the JCB owner's live location as they proceed to your site. Upon arrival, work commencement is authenticated through a secure four-digit code verification process, following which the work session is automatically recorded within the App from the moment work begins until its conclusion. Payment to the JCB owner is made directly in person upon completion of work.

4. Our Role and Responsibility

Guru Dev Cortex assumes responsibility solely for the operation of the platform and App-related technical support.

The Company is a connecting platform exclusively and shall bear no liability whatsoever in respect of the following:

• Any damage caused to your property, infrastructure, or surrounding environment
• The quality, outcome, or standard of work performed at your site
• Any accident, injury, or loss occurring at or in connection with the site
• Any legal or regulatory matter arising from the operation of machinery
• The conduct, actions, or omissions of any individual accompanying the JCB owner
• Any delay attributable to traffic conditions, weather, or other circumstances beyond the Company's control

All concerns arising from the above matters remain exclusively between you and the JCB owner. The Company strongly encourages every customer to remain present at or near the JCB throughout the duration of the work, so as to ensure clarity in work progression, avoid any ambiguity in session timing, and promptly address any site-related matter directly.

5. About the JCB Owner's Team

Any individual accompanying the JCB owner to your site is part of that owner's independent business arrangement and bears no affiliation with Guru Dev Cortex whatsoever. Any concern regarding the conduct of such individuals must be raised directly with the JCB owner.

6. Payments — How It Works

Guru Dev Cortex does not collect, process, or hold any payment on behalf of either party. All payments are made directly by you to the JCB owner upon completion of work. The total amount displayed prior to Order confirmation may include an applicable App usage charge. The Company is not a party to the payment transaction between you and the JCB owner.

7. When We Can Help With a Dispute

The Company is in a position to assist with the following categories of concern:

• Disputes pertaining to work session duration or timing as recorded within the App
• Instances where the JCB owner arrives at the site with a material and unexplained delay without prior notice
• Technical issues encountered within the App during the course of an active Order

Any concern must be communicated to the Company immediately upon occurrence or, at the latest, while the Order remains active and ongoing. Once an Order has been marked as completed, the Company's capacity to intervene in any dispute is expressly limited. The Company's ability to assist with timing-related disputes is contingent upon the mutual acknowledgment of both parties that an irregularity exists — which further underscores the importance of the customer remaining present throughout the work. Matters pertaining to property, work quality, and payment remain exclusively between you and the JCB owner.

8. Your Responsibilities

Your Responsibilities as a User:

• Provide an accurate and accessible Order site location at which the JCB services are required
• Ensure that the site is safely and lawfully accessible for the JCB and its operators
• Obtain all requisite local permissions, clearances, or authorisations prior to the JCB's arrival
• Be personally present at the site, or ensure that a duly authorised representative is present
• Remain in proximity to the JCB throughout the duration of work
• Share the four-digit secure code only upon physical arrival of the JCB owner at the designated site

9. Prohibited Conduct

The following actions are strictly prohibited on the platform:

• Placement of false, fictitious, or fraudulent Orders with no genuine intent to avail services
• Provision of an incorrect or misleading Order site location
• Disclosure of the four-digit secure code prior to the physical arrival of the JCB owner at the site

You may cancel an Order freely prior to its acceptance by a JCB owner. Following acceptance, the JCB owner has committed their time, resources, and travel toward fulfilling your Order. Cancellations post-acceptance should be made only in the event of a genuine and substantiated reason. A pattern of repeated cancellations without reasonable cause may result in a formal review of your account and, where warranted, appropriate action including suspension.

10. Your Account

Your account is registered against your mobile number and you are solely responsible for all activity conducted through it. Any unauthorised access or suspected breach must be reported to the Company immediately.

11. Limitation of Liability

To the fullest extent permissible under applicable law, Guru Dev Cortex shall not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use of the App or the execution of any Order placed through it.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts situated in Surat, Gujarat.